Coronavirus – Library Services FAQ

[as of 3/24/20 – subject to change]

What online library services are available?

Visit our Library Services for Spring Semester 2020 blog post for a list of online services and contacts.

What library collections are available?

Our online collections, including e-books, databases, online journals, video and other online resources, are available on- and off-campus. Visit our subject guides to learn about resources by topic.  If you have access issues, visit our Technical Help webpage.

Many publishers are providing free access to additional academic resources to assist with online courses and research. Visit our guide Additional Resources Available during COVID-19.

Unfortunately, the Libraries are closed. We are unable to supply physical items or allow access to our stacks at this time.

I need a book in the stacks, how do I get it?

Unfortunately, the Libraries are closed. We are unable to supply physical items or allow access to our stacks at this time.

You do have the option of requesting a portion of a book (e.g., chapter(s) or series of pages) for electronic delivery – subject to copyright rules. You may request your item, with chapter(s) or needed pages specified, via ILLiad or FindIt! We will do our best to produce a copy for you.  Processing times for digital items may be delayed.

We have an extensive ebook collection – see our Finding and using ebooks guide.

I have a book or Interlibrary Loan on hold, can I still pick it up?

Unfortunately, the Libraries are closed. We are unable to supply physical items on hold at this time.

How can I return my book or Interlibrary Loan material? 

Currently, all due dates are extended and books will be automatically renewed. Interlibrary Loan material will be auto renewed and will not accrue fines.

If you need to return books, Interlibrary Loan items or other library material, you can return them to a library drop box located outside of the Bartle and Science libraries. You may also return any item borrowed from Binghamton University Libraries, including Interlibrary Loan items, to other SUNY Libraries and the item will be returned by that library on your behalf.

We will communicate when final due dates are reinstated.

I can’t return my book, will I be fined? 

No. At this time, we are extending due dates and suspending library fines.

Can I still make Interlibrary Loan requests?

Yes, we are able to process requests for electronic articles and book chapters via ILLiad and can deliver your requests to your ILLiad account. Be advised that delivery for electronic requests may be delayed. We are unable to process requests for physical books or other physical materials.

Will you be processing pending Interlibrary Loan requests?

We are processing any pending Interlibrary Loan for electronic articles, book chapters and other online materials. We are unable to process any pending requests for physical books or other physical materials.

Can I come to the library to print?

The Libraries, including the Information Commons, are closed. Contact the ITS Help Desk for the locations that have printing available on campus.

I am having a problem accessing an electronic resource.  Who can I contact? 

Please use this form to report problems with accessing library resources or services. You may also wish to consult the Libraries’ Technical Help page to review common issues and fixes.

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