Performance Update on the Libraries’ Search Interface Find It!

The Libraries, in conjunction with all SUNY libraries, recently upgraded our search interface – Find it! – with many new features.
The new features will enhance your overall search experience; however, library staff are aware of some performance issues and are diligently working with SUNY and the vendor, Ex Libris, to improve performance.
Ex Libris has acknowledged the issues and that the product is not as robust as both SUNY and Ex Libris expect it to be for SUNY’s consortial needs and complexity. Both SUNY, including representatives from campuses, and Ex Libris are working towards improved support and communication going forward.
In particular, we are aware the ‘Available Online’ link from databases such as PubMed is experiencing slow load times. This is an issue with all institutions worldwide who are using this product, not just SUNY institutions. ExLibris is working on improving this performance and enhancements are forthcoming.
One area that has already seen improvements is the loading of search results from the main search. ExLibris has also implemented new technologies to monitor all campus’ speed metrics and SUNY will continue to review these issues with Ex Libris on a monthly basis until SUNY is satisfied with speed and performance.
You can report any performance issues on this form – Find It! Feedback Form. We welcome your feedback.
To learn more about Find It! visit Find It! FAQ or contact Ask a Librarian